Howes and Wayko Ltd Returns Policy

At Howes and Wayko Ltd, we aim for your complete satisfaction. If you are not fully satisfied with your purchase, please review our returns policy below:

1. Return Conditions

Condition: Products must be returned in their original packaging and in a “new and unused state” within 28 days of order confirmation. This includes all original labelling and a copy of the invoice.

Definition of "New and Unused": Items should show no signs of wear or use. When you try on our caps or hats, please ensure that no makeup comes into contact with the product. This helps us maintain the item in its original unused condition for potential returns or exchange. We do not accept returns of used items.

2. Quality Control

• All returned products will undergo a Quality Control check upon receipt. If items do not meet our standards, they will be returned to you at your expense.

3. Insurance for Returns

• It is your responsibility to ensure returned items are adequately insured during transit.

4. Refunds

Refunds for undamaged goods that meet our Quality Control standards will be processed to the original payment method, including VAT where applicable.
Refunds will be issued within 14 days of receiving your cancellation notice, provided the goods are returned in acceptable condition.

Note: We do not issue credit notes for future purchases.

5. Exclusions

• Personalised items (stamped, engraved, or embroidered) cannot be returned or exchanged unless faulty.
• If your item is faulty, please contact our Customer Service Team for assistance with returns or exchanges.

6. U.K. Customers

• For U.K. orders, return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
• If you require a return label, you may request one by contacting us at info@howesandwayko.com.
  The cost of the return shipping will be deducted from your refund.
• Original shipping charges are non-refundable.

7. International Customers

• For non-U.K. orders, all return requests must be submitted via our returns portal by contacting info@howesandwayko.com.
• Return shipping costs for international orders are the responsibility of the customer, unless the item is faulty or incorrect.
• Customs duties, import taxes, VAT, and any clearance or handling fees are imposed by local authorities and are not controlled, collected, or refunded by Howes & Wayko Ltd. 
• These charges are the sole responsibility of the recipient, even if the order is refused or returned. 
• Any customs fees incurred on returned parcels will be deducted from the refund, or the refund may be refused if charges exceed the order value.

8. Customs Charges – Important Notice

9. Returning Gifts

• If a product was purchased as a gift, the recipient may exchange it for another item of equal or greater value, with any price difference and additional shipping costs covered by the recipient. If the gift is faulty, it can be returned for a refund to the original purchaser.

10. Personalised Items

• Personalised items are final sale and cannot be returned or refunded unless faulty.
• Gift wrapping services are non-refundable once the order has been dispatched.
• If a product was purchased as a gift, the recipient may exchange it for another item of equal or greater value, with any price difference, shipping costs, duties, or taxes covered by the recipient.
• If a gift item is faulty, it may be returned for a refund to the original purchaser only.

11. Faulty or Incorrect Items