Howes and Wayko Ltd Returns Policy

At Howes and Wayko Ltd, we aim for your complete satisfaction. If you are not fully satisfied with your purchase, please review our returns policy below:

1. Return Conditions

Condition: Products must be returned in their original packaging and in a “new and unused state” within 28 days of order confirmation. This includes all original labelling and a copy of the invoice.

Definition of "New and Unused": Items should show no signs of wear or use. When you try on our caps or hats, please ensure that no makeup comes into contact with the product. This helps us maintain the item in its original unused condition for potential returns or exchange. We do not accept returns of used items.

2. Quality Control

• All returned products will undergo a Quality Control check upon receipt. If items do not meet our standards, they will be returned to you at your expense.

3. Insurance for Returns

• It is your responsibility to ensure returned items are adequately insured during transit.

4. Refunds

Refunds for undamaged goods that meet our Quality Control standards will be processed to the original payment method, including VAT where applicable.
Refunds will be issued within 14 days of receiving your cancellation notice, provided the goods are returned in acceptable condition.

Note: We do not issue credit notes for future purchases.

5. Exclusions

• Personalised items (stamped, engraved, or embroidered) cannot be returned or exchanged unless faulty.
• If your item is faulty, please contact our Customer Service Team for assistance with returns or exchanges.

6. U.K. Customers

• For U.K. orders, Please note that return shipment cost are the responsibility of the customer. If you require a return label, please [click here] to request one, and we will email it to you with the cost of the return shipment deducted from your refund.

7. International Customers

• For non-U.K. orders, please use our returns portal by [clicking here]. Return shipping costs for international orders are the customer’s responsibility.

8. Returning Gifts

• If a product was purchased as a gift, the recipient may exchange it for another item of equal or greater value, with any price difference and additional shipping costs covered by the recipient. If the gift is faulty, it can be returned for a refund to the original purchaser.