Delivery and Returns
Our deliveries are sent via FedEx (UK) or UPS (Non-UK) and will require a signature.
Shipments outside the EU, Customs Tax and Duty are the sole responsibility of the purchaser. For any of these purposes, a commercial invoice will be provided to the shipping company.
Deliveries to PO Boxes must be arranged in advance.
Most orders are dispatched within a few days; however, in case of any delays, we will lease with you to advise. If a specific date is required, such as a birthday or any other special occasion, please let us know and we will try our best to accommodate. Just let us know by calling 02073510227 or by mentioning the date on the order form.
UK Mainland - £8.50 (1–2 business days)
Europe (EU zone) - £30.00 (3–5 business days)
Norway & Switzerland - £45.00 (3–5 business days)
Rest of world (including USA) - £60.00 (5–7 business days)
We are confident that you will be thrilled with your purchase, however, if you’re not satisfied, we are happy to refund, replace or exchange any items returned to us within 12 working days of the original delivery date. Any returned goods must be unused and in the original condition. We cannot accept any item which has been used. Any personalised order or bespoke items cannot be returned for exchange or refund unless faulty.
All returned orders must be sent back in suitable and protective packaging with a copy of the original receipt and a covering letter stating the reason for return and your desired outcome (exchange, refund or replacement). Please, also include your full contact details. We cannot accept liability for returned goods which are lost in transit to us.
Please obtain proof of posting.
Please allow up to 30 days for any refund or exchange.
Please note that any shipping charges cannot be refunded.
We will be more than happy to answer your questions in advance of any possible return. Please call us on 02073510227 or email: firstname.lastname@example.org
All returns should be sent to:
HOWES AND WAYKO Ltd
C/o: 44 St Leonards Terrace
London SW3 4QH
Your statutory rights are not affected.